Hardware assistance
Real IT operations still run on real devices. We provide hands-on hardware support for workstations, laptops, networking gear and servers: from quick diagnostics to planned refresh cycles with minimal downtime.
Workstations and laptops
Stable endpoints reduce tickets. We help you keep devices fast, secure, and predictable for your team.
- Hardware diagnostics (performance, thermal, disk health, random crashes).
- SSD/RAM upgrades, component replacement and compatibility checks.
- Device imaging, onboarding/offboarding, and structured rollout plans.
- Peripheral support: docks, monitors, keyboards, scanners, smartcards and headsets.
- Repair coordination and warranty handling with suppliers/manufacturers.
Apple devices (new + legacy)
When replacement is not the smartest option, we start with diagnostics and choose the right fix or upgrade.
- SSD upgrades and storage migrations (performance + reliability).
- Battery replacements where feasible (laptops and mobile devices).
- Spare-part sourcing and repair coordination.
- Data safety first: backup validation before intrusive interventions.
Servers and infrastructure
Servers, virtualization stacks, and the metal they run on. We keep fleets stable and plan refresh cycles without surprises.
- Disk/RAM upgrades, RAID checks, firmware hygiene, and capacity planning.
- Hardware fault isolation (PSUs, disks, memory, controllers) and replacement planning.
- Rack/cabling clean-up, labeling, documentation, and asset inventory.
- Remote hands + on-site intervention when needed in Genoa/Liguria (and coordinated visits elsewhere).
Procurement and standardization
Buying the “right” device is less about specs and more about consistency, warranties, and supportability.
- Shortlists by role (office, dev, creative, executive) with clear trade-offs.
- Standard images/configs to reduce drift and speed up onboarding.
- Warranty-aware choices and coordinated RMA/support escalation.
- Spare part strategy for critical roles (hot spares, docking stations, adapters).