IT Concierge pricing

Below are some examples of monthly plans. The best plan depends on user count, system criticality, on‑site needs and the level of monitoring/updates required.

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Small Support

For private use or family offices.

199€ / month

Remote support: up to 4 hours per week.
Remote monitoring of your systems.
Hours: Mon–Fri 09:00–17:00.
On-site: as soon as possible (availability, within working hours).

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Medium Support

For businesses up to 8 users.

349€ / month

Remote support: up to 3 hours per week.
Remote monitoring.
Hours: Mon–Fri 09:00–18:00.
On-site: next business day (availability, covered area).

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Big Support

For businesses up to 14 users.

799€ / month

Remote support: up to 2 hours per week.
Remote monitoring and system updates.
Hours: Mon–Fri 08:30–18:00.
On-site: same business day (availability, covered area).

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Enterprise Support

For businesses up to 25 users.

1199€ / month

Remote support: up to 1 hour per week.
Remote monitoring and system updates.
Hours: Mon–Sat 08:30–18:00.
On-site: same business day (availability, covered area).

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Optional add-on (per device)

For Support-contract clients we can add a managed endpoint/security package using tools like Atera, Action1 and Bitdefender GravityZone (inventory, patching, remote actions, malware protection).

Pricing: per device (add-on).
Available for Support-contract clients.

Clarifications (no surprises)

Included hours cover operational work and support (remote and, if included, on‑site).
Hour counting: typically includes analysis, execution, testing and communication. Travel time is agreed based on distance.
Monitoring & updates: included as per plan; initial configuration may require an initial setup.
After hours: on request and availability, billed separately (if needed).
On‑site timing: “same day / next business day” is an operational target (availability + covered area), not a strict enterprise SLA guarantee.

Prices above are indicative and may vary based on scope, SLA needs, on‑site presence, device inventory and service criticality. During onboarding we define priorities, contact channels and minimal documentation to reduce time and risk.