3CX VoIP PBX
Your customers reach you in more ways than ever. 3CX turns that into an advantage: a modern VoIP PBX that unifies voice, video, website live chat, WhatsApp, Facebook Messenger, and business SMS in one stack, so your team responds faster, sounds more professional, and spends less time switching between disconnected tools.
Beyond basic calling, you get the features businesses actually use: queues and routing, business-hours rules, IVR, ring groups and voicemail where you need them, supported IP phones, plus desktop, web and mobile apps for hybrid teams. Add visibility with call logs and practical reporting so you can coach staff, reduce missed opportunities, and prove what is working.
As a 3CX Partner, ZenaConsult helps you sell the outcome, not the headache: we map SIP trunk options and numbering, validate network/QoS, run a pilot with real users, then execute a cut-over plan that keeps disruption low. Whether you are replacing an aging PBX or standardising scattered apps, we stay accountable from design to go-live. Request a demo and we will propose the fastest sensible path for your business.
Migration cut-over plan
Prepare (numbers, SIP trunk, network readiness)
Pilot (a small group first)
Go-live (minimal disruption)
What you get
- Modern calling: desktop, web and mobile apps; supported IP phones.
- Queues & routing: business hours, IVR, departments, ring groups.
- Omnichannel: website live chat, WhatsApp, Facebook messaging and SMS.
- Video meetings and screen sharing when needed.
- Reporting: basic stats, call logs, missed-call handling.
Examples & scenarios
- Small office: shared main number, basic IVR, call forwarding, voicemail to email.
- Support team: queues, agent status, SLAs, callbacks for missed calls.
- Remote workforce: employees answer business calls from mobile/desktop securely.
- Hospitality / retail: departments, after-hours routing, simple reporting.
We can also help with SIP trunk selection, number portability planning, and a cut‑over that avoids business disruption.